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Adrian Rees

Hot Doc Repeat Prescription or Referral

We have activated a new feature on Hot Doc so that our patients can request a Repeat Prescription or Referral online.

This is a convenient way of requesting scripts/referrals without needing an appointment with your regular doctor.

All requests are sent directly to the doctor electronically, and they still need to approve/reject the request on clinical grounds.

What is HotDoc Repeats?

HotDoc Repeats is a service that offers patients the option to request repeat prescriptions for regular medications or referrals for regularly attended Specialist appointments.

How Much does it cost?

Hot Doc Repeats is a privately billed service and there is no medicare rebate available, even if you are normally bulk billed at our practice.

We believe that the convenience and ease of requesting repeats online is well worth the money. As an added bonus, it will also save you having to book an appointment with your doctor!

The cost for a repeat script/referral is $30 for non-urgent requests, or $40 for urgent requests.

How to Order a Repeat Prescription or Referral

cmp booking page
  1. Select the button with the relevant option at the top of our Hot Doc booking page.
  2. This will take you to a new page to begin your request. Click Let’s Get Started.
  3. Once you’ve agreed to the terms and conditions, you can choose your preferred delivery method.
  4. If you choose the eScript option, your prescription will be sent to your mobile or email address stored at the clinic depending on the delivery method you choose.
  5. You can then select your doctorand whether this request is for yourself or someone else. You then need to select if you are a new or existing patient.
  6. Next, you will enter your details. You do not need a HotDoc account to request a repeat prescription or referral.
  7. If you’re ordering a prescription, enter the details as shown on your prescription box/bottle and add any additional notes for your doctor. If you’re ordering a referral, enter the specialist’s details.
  8. You then need to confirm that your details are correctand proceed to the payment portal. To complete your order, click the Pay
  9. Once you’ve completed your payment, your request will be sent to the clinic to be reviewed. You will receive an email to let you know the request has been received.
  10. You will receive an additional email once your request has been approved or declined by the clinic. The email will slightly differ depending on the delivery method or the repeat option.
 

If a doctor rejects your request, you will receive a refund and we will contact you to discuss other options (e.g., booking appointment to see a doctor).

How Will I receive my script or referral?

When you place your request, you can see the different delivery options:

delivery hot doc

How long will it take to receive my script/what is the status of my request?

You should receive an e-mail when your request has been submitted successfully. You will then receive an e-mail when we have accepted or denied your request. If you find that this is taking longer than expected, please contact our reception directly via phone on (02) 9570 7770.

How do I request a Refund?

To request a refund, please contact Criniti Medical Practice directly by phone on (02) 9570 7770.

Please note, if your doctor denies your request, a refund will automatically be issued without you doing anything.

How long does my refund take?

Refunds vary from bank to bank but are usually completed within 5-10 business days.

What if I was charged twice?

If you have been charged twice for a single request, please contact us directly to request a refund.

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